Privacy Policy – How 37ji Protects Your Data

1. Who We Are

37ji is an online gaming platform operated for players in the Philippines. Our platform is accessible at 37ji.vu and provides a wide range of gaming and sports betting services including slots, live casino, fish games, eBingo, online poker, and sports betting. When we say "37ji," "we," "us," or "our," we are referring to the operator of this platform.

This Privacy Policy applies to all users of the 37ji platform, including visitors who have not yet registered an account.

2. What Information We Collect

We collect information in two main ways — information you give us directly, and information gathered automatically when you use the platform.

Information You Provide

• Registration details: full name, date of birth, email address, mobile number, and a username
• Identity verification (KYC): government-issued ID, proof of address, and where required, source of funds documents
• Payment information: your preferred payment method details for PHP transactions (e.g., GCash, Maya, or bank transfer reference details)
• Communications: messages you send to our support team, survey responses, and feedback you submit

Information Collected Automatically

• Device type, operating system, and browser version
• IP address and general geographic location (country and region level)
• Pages visited, time spent on the platform, and features accessed
• Session activity including bets placed, games played, and deposit/withdrawal actions
• Cookie and similar tracking data (see Section 7 for details)

3. Why We Collect Your Data

We only collect information that has a clear and legitimate purpose. Here's a summary of what we use your data for:

4. How We Store and Protect Your Data

The security of your personal information is something we take very seriously. 37ji uses SSL (Secure Socket Layer) encryption for all data transmitted between your device and our platform. Sensitive data stored on our servers is encrypted at rest and access is restricted to authorized personnel only.

We regularly review our security practices and update our systems to address emerging threats. Our platform also uses OTP (one-time password) authentication to add an extra layer of protection to your account login and major account actions.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your 37ji account and to never share your login credentials with anyone.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Payment processors: to facilitate your PHP deposits and withdrawals through local banking and e-wallet services
• Identity verification partners: to complete KYC checks as required for account security
• Technology and platform service providers: companies that help us operate the platform, under strict data processing agreements
• Legal and regulatory obligations: where disclosure is required by Philippine law, court order, or relevant authority
• Fraud prevention: where sharing is necessary to investigate or prevent fraudulent activity on the platform

Any third party that receives your data is required to handle it in accordance with applicable data protection standards and may not use it for any purpose beyond what is specified.

6. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations. Transaction records and identity verification documents may be retained for a longer period to satisfy legal and compliance obligations.

If you request account closure, we will begin the process of removing your personal data from our active systems. Some records may be retained in anonymized or archived form for legal, audit, or fraud prevention purposes.

7. Cookies and Tracking Technologies

37ji uses cookies and similar tracking technologies to make your experience on the platform smoother and more personalized. Here is what we use them for:

• Essential cookies: required for the platform to function, including keeping you logged in during your session
• Performance cookies: help us understand how players navigate the site so we can improve the experience
• Functional cookies: remember your preferences such as language settings and display options
• Analytics cookies: collect aggregated data on platform usage to guide product improvements

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of your account or certain platform features.

8. Your Rights

As a user of 37ji, you have the following rights regarding your personal data:

• Right to access: you can request a copy of the personal data we hold about you
• Right to correction: if any of your information is inaccurate or out of date, you can ask us to update it
• Right to deletion: you may request that we delete your personal data, subject to legal retention requirements
• Right to object: you can opt out of receiving marketing communications from us at any time
• Right to data portability: in certain cases, you can request that your data be provided in a portable format

To exercise any of these rights, contact our support team through the platform. We will respond to your request within a reasonable time frame and in accordance with applicable Philippine data privacy regulations.

9. Children's Privacy

37ji is strictly for users who are 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we become aware that a minor has registered an account or provided us with personal data, we will take immediate steps to close the account and delete the associated information.

10. Links to Other Sites

Our platform may occasionally reference services or content that exist outside of 37ji. We are not responsible for the privacy practices of any external sites. This Privacy Policy applies solely to information collected through the 37ji platform at 37ji.vu.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. For significant changes, we will notify registered users via email or through an in-platform notice before the new policy takes effect.

Continuing to use 37ji after an updated policy has been published means you accept the revised terms. We recommend revisiting this page periodically to stay informed.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please reach out to our support team through the 37ji platform. You can also find answers to common questions on our FAQ page.

For account-related matters, visit your account settings or contact us at [email protected] (displayed for reference only — please use the in-platform support channel for formal requests).