37ji Frequently Asked Questions

No — each player is allowed only one account on 37ji. Multiple accounts per person are not permitted. If you've lost access to your existing account, use the account recovery option on the Login page to regain access rather than creating a new one.

KYC stands for Know Your Customer. It's an identity verification process that confirms you are who you say you are. Completing KYC allows you to make withdrawals and unlocks higher account limits. You'll typically need to submit a valid government-issued ID. The process is handled securely within your account settings.

Go to the Login page and use the password recovery option. A verification code will be sent to your registered Philippine mobile number. Once confirmed, you can set a new password and log back in immediately. For security, choose a strong password that mixes letters, numbers, and symbols.

37ji supports payment methods commonly used by Philippine players. You can fund your account via:

• E-wallets — GCash and Maya
• Online and mobile banking — through major Philippine banks
• Bank transfer — direct transfers in PHP

All transactions are handled in Philippine Peso (PHP). Credit cards and cryptocurrency are not accepted as deposit or wagering methods on this platform.

Most deposits are credited quickly once the transaction is confirmed on the payment provider's end. E-wallet deposits via GCash or Maya are generally processed fast. Bank transfers may take a bit longer depending on your bank's processing schedule. If your deposit hasn't reflected after a reasonable wait, contact support through the Platform page.

Log in to your account and navigate to the withdrawal section of your dashboard. Select your preferred payout method — GCash, Maya, or bank transfer — and enter the amount you'd like to withdraw. Make sure your KYC verification is complete before requesting a withdrawal, as unverified accounts cannot process payouts. Funds are sent in PHP to your verified account details.

37ji does not charge platform fees on standard deposits and withdrawals. However, your bank or e-wallet provider may apply their own transaction charges depending on the method used. Always check with your payment provider for their current fee schedule. For the most accurate and up-to-date information on any platform-side limits or processing details, refer to your account dashboard or contact support via Platform.

37ji offers a wide range of games and betting options popular with Philippine players:

• Fish Games — multiplayer fish shooting tables with real-time prize pools
• Slots & Slot Games — classic reels, video slots, and featured titles
• Sports & Betting — live and pre-match markets for basketball, boxing, football, volleyball, esports, and more

New titles and markets are added regularly, so there's always something fresh to try after you log in.

Yes. The Sports and Betting sections cover Philippine Basketball Association (PBA) games alongside NBA, international football, boxing, volleyball, and esports tournaments. Markets are updated in real time so you can place pre-match or live bets when games are in progress.

No download is required. 37ji runs entirely in your mobile or desktop browser. The platform is fully responsive and works well on Android and iOS devices. Players from Manila, Cebu, Davao, and across the Philippines access it daily directly through their browser — no app installation needed.

Your account dashboard keeps a record of recent activity. You can also visit the Wins section to review payout history and see where you stand on the leaderboard. All figures are shown in PHP.

37ji uses several layers of protection to keep your account safe:

• SSL encryption — all data between your browser and the platform is encrypted end-to-end
• OTP verification — a one-time PIN sent to your mobile number is required at login
• Session timeout — inactive sessions are ended automatically to prevent unauthorised access
• KYC checks — identity verification ensures withdrawals only go to the verified account holder

Change your password immediately through the Login page using the account recovery option. After securing your account, contact our support team via the Platform page to report the incident. The support team will review recent activity on your account. Never share your password or OTP with anyone — 37ji staff will never ask for these details.

Yes. 37ji collects and stores personal information strictly for account management, identity verification, and platform security purposes. Your data is not sold to third parties. For full details on how your information is handled, refer to our Privacy Policy.

You must be 21 years old or above to register and use 37ji. This age requirement applies to all players in the Philippines regardless of the game type or betting category. Age verification may be required during the KYC process.

37ji encourages all players to treat gaming as entertainment, not as a source of income. Practical steps to keep things balanced:

• Set a clear budget before you start and stick to it
• Use session time limits to manage how long you play
• Take regular breaks, especially during long sessions
• Never chase losses — if you're on a losing streak, step away

For more guidance, visit our Responsible Gaming page.

If you feel you need a break, reach out to the support team through the Platform page to discuss the options available to you. Self-exclusion and account cooling-off periods are tools designed to help players who feel their gaming is getting out of hand. There is no shame in asking for help — it's the responsible thing to do.